Terms & Conditions

Safi Technologies Limited (trading as Safi) is an AI technology company registered in England and Wales under company number 13505454. Our registered address is: 68 Hanbury St, London, E1 5JL. We develop and license AI, software and technology ("Safi Tools").

Permitted use

You agree to use the website and platform only for lawful business purposes and in a way that does not infringe the rights of others. The Safi Tools are available to registered business customers only. Where there is any conflict between these terms and our Privacy Policy, these terms take precedence.

Prohibited behaviour

You must not:

• attempt to gain unauthorised access to our systems or another user's account;
• introduce viruses, malware, or other malicious code;
• reverse engineer, decompile, or attempt to discover the source code of our platform;
• copy, reproduce, or distribute any content from the website or platform without our written permission;
• use automated tools (bots, scrapers, crawlers) to access the platform without our permission;
• sublicense, resell, or redistribute access to the platform without authorisation;
• upload false, misleading, or inaccurate data; or
• use the platform for any unlawful, harmful, or fraudulent purpose.

Account responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials, all activities that occur under your account, and notifying us immediately of any unauthorised use at support@safi.co. You warrant that all information you provide is accurate, current and complete.

Our intellectual property

All content on the website and platform, including the Safi Tools, underlying technology, algorithms, models, software, text, graphics and design, is the property of Safi Technologies Limited or our licensors. Nothing in these terms transfers any intellectual property rights to you.

Your content

You retain ownership of any data or content you upload to the platform. By uploading it, you grant Safi a non-exclusive, royalty-free, worldwide licence to use, store, process and analyse it for the purpose of providing and improving our services, including training our AI models. Photographs used for AI training have all customer-identifying information removed beforehand. Account data such as supplier codes or invoice information is never used for model training.

Limited licence

We grant you a limited, non-exclusive, non-transferable licence to access and use the platform for your own internal business purposes, subject to these terms and payment of any applicable fees. This licence does not permit you to sublicense, resell, modify or create derivative works from the platform.

Access to the Safi Tools as a paying customer is subject to fees agreed with you in writing. Unless agreed otherwise, fees are payable annually in advance by bank transfer within 10 business days of invoice. Overdue amounts accrue interest at the Bank of England Base Rate plus 8% per annum. All fees are exclusive of VAT.

The website and platform are provided on an "as is" and "as available" basis. We make no warranties regarding their operation, availability, or the accuracy of any outputs.

The Safi Tools provide AI-generated estimates and assessments. They are not guarantees of accuracy or performance and must not be treated as definitive. Outputs depend on the quality of your inputs. Visual scans only capture what is visible; no assurance is given about material that is not visible, such as the interior of a bale. The Safi Tools are not a substitute for health and safety procedures.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to the above, Safi is not liable for any indirect, incidental, or consequential loss, including loss of profits, data, or business. Our total liability for any claim shall not exceed the total fees paid by you in the 12 months preceding the claim.

We may suspend or terminate your access at any time if you breach these terms, fail to pay amounts due, or engage in conduct that harms our services or users. Paying customers may terminate on 90 days' written notice. On termination, your right to use the platform ends immediately and any accrued fees remain payable.

Our collection and use of your personal data is governed by our Privacy Policy. Please read it carefully.

All customer data is stored within Google Cloud's London region (europe-west2). We comply with UK GDPR and the Data Protection Act 2018. To exercise data subject rights (access, rectification, or erasure), contact privacy@safi.co.

We share data only with the third-party providers necessary to deliver our services, including Google Cloud, Datadog, SendGrid, Twilio, HubSpot, Xero, Encord, Supervisely, Hugging Face, PostHog and DocuSign. All are vetted for GDPR compliance.

We reserve the right to modify, suspend, or discontinue the website or platform at any time. We will give reasonable notice of significant changes where possible, but are not liable for any modification, suspension, or discontinuation.

These terms are governed by the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising from or relating to these terms or your use of the website or platform.

If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed and the remaining terms shall continue in full force and effect.

If you have any questions about these terms, please contact us at:

Email: support@safi.co

Address: Safi Technologies Limited, 68 Hanbury St, London, E1 5JL

Company number: 13505454